Call Center In India - Call Center Industry in India

tag:blogger.com,1999:blog-54953732011-12-18T13:55:48.206-08:00Call Center In India - Call Center Industry in IndiaWeb Promotion Teamhttp://www.blogger.com/profile/12735747653195711367noreply@blogger.comBlogger1341100tag:blogger.com,1999:blog-5495373.post-64938425588115770942008-12-30T02:51:00.000-08:002009-01-12T02:54:52.942-08:00

Highlighting The Importance Of B2C Telemarketing Services OutsourcingDue to the financial crisis, businesses are finding it difficult to achieve and sustain targeted growth rates. Since customers are also experiencing financial problems, demand for products and services have come down in recent months. Businesses today are looking for cost-effective solutions to combat the downtrend and that is

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Data Management Service Outsourcing Is Not Just Another Cost Reduction ExerciseData management service outsourcing is often compared with cost reduction exercises and although there are glaring similarities, it would be wrong to assume that cost savings are the only benefits available through data management service outsourcing. That's because when we analyze successful data management

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What's In Store For The Data Management Service Outsourcing Industry?Not many will notice the silver lining, but it is true that data management service outsourcing is anticipated to register significant growth in the near future. The U.S. subprime crisis may have sparked a series of unfortunate events and precipitated a worldwide recession, but still industry captains are hopeful that data

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Outbound Call Center Services Outsourcing – Panacea For Recessionary Blues? Well, it may appear unlikely at first glance, considering the fall of some of the biggest financial companies and the absence of any foolproof plans that can guarantee to hit the brakes on the prevailing financial and economic downturn. However, if we dig deeper, we will notice that outbound call center services

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B2B Telemarketing Services Outsourcing Essentials For deriving the best possible results from B2B telemarketing services outsourcing projects, it is necessary that a proper roadmap be created and implemented. To start with, B2B telemarketing services outsourcing firms need to make available updated databases so as to allow telemarketing agents to reach out to the right person and ask qualifying

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Decision Making Becomes Easier With Data Management Service Outsourcing When describing critical decision making abilities of a CEO or any other business luminary, terms such as "visionary" and "leadership" are often used by the media. It may not be wrong, but the bigger question that needs to be answered here is whether or not these terms depict the whole truth. In that context, the answer will

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Customer Service Outsourcing – Is There Anything For SMEs? "Plenty" - we would say. And we are not overstating things here because the facts clearly indicate that in the existing customer service outsourcing market, around 34.7% of the overall demand is being generated by SMEs (Small & Medium Enterprises). What makes us even more confident is that the stated percentage is steadily moving north

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Inbound Process Outsourcing – Customers Benefit The Most Generally, nobody talks about customers when discussing the merits of inbound process outsourcing. That's because the majority still believes that the primary beneficiaries are the businesses that hire outsourcing services and the service providers that manage inbound process outsourcing projects. This however is a myth because in reality

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How To Ensure Uninterrupted Inbound Customer Service The benefits of inbound customer service are now common knowledge, but businesses should not become complacent because benefits will be available only when it is ensured that customers get uninterrupted access to offered customer services. So how does a business ensure uninterrupted inbound customer service? Well, the right thing to do is

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Dial 'Call Center' For Improving Customer Satisfaction Providing the best possible support services to customers has become the need of the hour, but if you feel that you just don't have the resources – financial, physical and human – for doing so, it's about time you contacted a call center service provider. Even though most of them are located in developing countries, established call centers

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What Call Centre IndiaOffers that Others cannot?There is no shadow of a doubt that the competition is turning its face towards the global environment and large organizations are doing everything that they can to stay ahead of their competitors in order to stay in the game. Keeping this in mind, it is seen that large organizations are approaching Indian call centres more than call centres located

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Planning is the Key – Innovation Says SoLet it be any call centre anywhere on the face of this earth, planning is one aspect that speaks for itself. Actually for picking out the winners from the losers for the Contact Centre Innovation Awards, the panel conducted a detailed study of the entrants’ target setting techniques, the process of managing their employees, improvement in past performances,

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Dell set to expand its wings in India.One of the world’s largest PC maker have recently announced that they would push deeper in the low-cost countries by hiring another 1,200 staff for a call center in India. Texas based Michael Dell, founder and chairman of Dell Company said, “I am expecting around 1,500 employees in a year as compared to 300 to start with this recently inaugurated call center.

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Call Center in India : Mphasis acquires US-based Eldorado Computing Inc IT company Mphasis BFL Ltd has acquired US-based Eldorado Computing Inc, a healthcare insurance Call Center outfit, for $16.5 million in an all cash deal. This acquisition was part of overall business plans to strengthen its footprint in the US and enter healthcare insurance and payment processing business, Mphasis

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Call Center India – Call Center Ads boost biz RevenuesHave you noticed the recent plethora of ads for openings in the ever-growing Call Center Industry? Chances are you’ve been recipient of these ads too.Well, there has been a recent upswing in the advertising segment by Call Center firms as high as, six to ten times faster than the ad industry average. This Call Center-led advertising is

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Call Center India – Indian Call Center bans usage of Camera phones!As a security measure against leakage of data, Indian Call Center have banned the usage of mobiles with cameras at the workplace.Reportedly, a vast majority of employees in the fast spreading Call Center industry are in their early or mid twenties. Furthermore, a significant portion of the attractive salary they earn is spent on

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Call Center India -- ‘Price’ matters in Call Center bizIn a virtual race to clock huge growth rates and increase headcount till now, Indian Call Centers are finally looking at the big picture -- Price.The bigger Call Centers are finally putting their foot down and saying no to business if it doesn’t come at the right price or are simply not big enough.Today, pure logic seems to be the name of the

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Call Center India -- Lease line tariff rates to drop by 70%In a move that is bound to bring cheer to corporate world, Internet service providers, Call Center India and software companies, leased-line tariffs in the country are set to witness a significant reduction.The Telecom Regulatory Authority of India has completed the consultation phase and is finalizing the revised rates. While declining

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Call Center India – Indian Call Centers encourage higher educationThey say ‘Learning is a never ending process’ and Call Centers India seemed to have just got it right this time. Most of the major Indian Call Centers are now in talks with universities to offer regular postgraduate courses to employees so, as to ensure a secure future ahead.The rules however, don’t change much in the form of,

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Call Center India -- GECIS tops the stand-alone list; aims for 25% revenue increase by 2005Call Center major GECIS today announced that the agreement among its key shareholders —General Electric, General Atlantic Partners (GAP) and Oak Hill Capital Partners that has been completed, with GAP and Oak Hill taking a majority interest in the organization. The transaction that closed today makes Gecis

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Call Center India -- Young Yens to get cookies for the Call Center Industry The young and fast growing Yens of the Hotel Industry are all set to get the best cookies for the Call Center Industry in India…Yes, The Call Center industry is on a spree to hire hotel industry graduates.All this with just the garnishing of ingredients such as the dough of empathy, stewed in the waters of patience,

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Call Center India – EXL files for US -IPO There was a flutter among the Call Center India Industry when, Delhi-based Call Center EXL has filed for an initial public offer for listing on the NASDAQ. Reportedly, the financial services firm has already filed with the Securities and Exchange Commission. Citigroup Global Markets and Goldman Sachs will act as joint lead book-running managers for the

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Call Center India – Spirituality comes calling! They say ‘Health is Wealth’ and taking this quip seriously are the employees of WNS Global Services, a Call Center in India with branches in Mumbai, Pune and Nasik would undergo a series of Art of Living sessions, practice yoga lessons, go through aroma therapy, acupressure. These sessions are part of “Wellness Week” an annual event, worth over $103

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Domestic Call Centers grows by 60%Date : 3rd November 2004 The domestic Call Center Industry is all set to touch new heights by reaching the record of $17 billion in the next four years from the present $3 billion dollar, according to a study by Assocham. Revenue generation from the Call Center Industry is expected to soar to $15 billion by 2007 and will exceed $17 billion by 2008, the chamber

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Call Centers India take note – E-Sourcing Capability Model to enhance Productivity! Date: 12th October 2004 Researchers at Carnegie Mellon University have scientifically developed a new capability model that could help Call Center Operators to improve Sourcing Relationships. Around 13 pilot projects have already been implemented worldwide of this framework called E-Sourcing Capability Model for

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Call Center Industry breathes relief : Govt. scraps Controversial CBDT Circular Date: 30th September 2004 In a major relief to the country's Call Center Industry, Government today exempted it from tax by withdrawing the controversial CBDT circular issued in January. The withdrawal of the circular follows representations from NASSCOM and industry that the controversial January 2nd circular

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Mellon Financial to set up Call Center in India Pune: US-based giant Mellon Financial is all set to become a growing part of the hub of Call Center operations in India. Dealing in back office operation for its European businesses in India this financial services giant has approximately $3.6 trillion in assets under management and custody globally. The Pittsburgh, Pennsylvania-based giant is

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Aussie Orange to shift its operations to India Aussie telecom corporation Hutchison Telecommunications has reportedly taken a decision to shift its call center operations to India. According to a report in The Australian, the group's management has decided to do away with the 40 contract staff hired from outsourcing agent Hallis, and is conducting a two-month trial for automating Orange customer

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Voice Loss- A New Industrial Disease A new industrial disease has emerged among call center workers: repetitive voice injury. The news of this latest disease has been brought to light by the London-based College of Speech and Language Therapists. This ailment is afflicting an increasing number of call center workers who are being referred to speech therapists because they are losing voices,

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Cupid Doesn’t Strike For a Longer Period in Call Centers Call Centers have changed the way the youngsters earn giving them the flying start that only an IIT Graduate can expect! However, call centers have also brought about a massive change in their lifestyle. Industry sources and psychiatrists fear call centers are changing the way the young BPO executives view commitment in relationships! It

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Attrition Woes Attrition rates in the call center industry have increased phenomenally in the last one-year. The current agent level rate stands at an all time high of 45-50% for voice- based processes up from 35% last year. For more specialized non-voice based processes, the figure is still high 15-20%, according to Nasscom. In the call center industry, people leaving the job in the first 30

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Background Noise Isn’t Good For Business Most call center managers in India understand that background noise is not good for business, but they may not realize the enormous losses it can cause. One of the biggest factors that adversely affect average work time is ambient noise. In a recent study on the effects of background noise, ACS Wireless found that by decreasing average work time by a mere

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Call Centers & Health Problems Outsourcing tech jobs to India is not only causing turmoil for workers in the United States and Europe, but for Indians as well. An estimated 50,000 young English speaking Indians who work in call centers in India, are exposed to a host of health problems. Because of the time difference between India and the United States, the work for these workers in call

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Stress Hovers Over The Call Center Industry Long hours of work, permanent night shifts, incredibly high work targets, loss of identity… are these the dark clouds hovering over the call center industry in India. Many of these youngsters between 18 and 21 years are seeking counseling. These call center employees come seeking help for work-related stress, irregular sleeping hours, unhealthy food

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STOP FEEDING THE IRATE CALLER! Call centre managers in India often take calls from irate customers that get out of hand and get transferred to them by the call center executives. The number of irate calls has increased dramatically over a period of time. The fact is customers have become more demanding. In short, customers want the same things they always wanted. Callers want very basic things

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When the Call Center Enthusiasm Dampens When a fun loving city graduate joins a call center in India, in addition to commendable command over the English language, the employer sees a lot of enthusiasm and positive attitude in him or her while hiring. However, the new call center employee’s zeal dies in the first few weeks. Despair and illusion sets in and the final outcome is that he or she

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Right Accent: the Call Center mantra Call Centers in India are attacked with one frequent complaint that their employees’ accents are not right and they cannot be understood. The most recent incident involving Dell computers, has given rise to fears that Dell will move their operations back to the U.S. As a result, the Indian call center employees are trying every trick they can to match the

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Banking Group Abbey to Move to Call Centers In India Banking group Abbey is looking forward to move its call centers to call centers in India. The group is understood to be reviewing its call centers and other operational sites with IT services supplier, EDS, with which it has a $260 million joint venture. It is reported to be considering moving its billing and call center operations to call

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Call Centers In India: A common phenomenon. Having a Call Center in India has become a common thing for companies today. This boom has been given a helping hand by the increasing need of companies to cut costs. Many organizations worldwide are servicing their clients by setting up Call Centers In India. But the question that arises is that, what makes the Call Centers in India attractive? Some

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Call Centers In India: A common phenomenon Having a Call Center in India has become a common thing for companies today. This boom has been given a helping hand by the increasing need of companies to cut costs. Many organizations worldwide are servicing their clients by setting up Call Centers In India. But the question that arises is that, what makes the Call Centers in India attractive? Some of

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Call Centers for farmers in India ready to roll The union cabinet is now formally approved the floated plan for the Call Center meant for the farmers. This is one of its kind in India for the farmers. The Call Center will be known by the name ‘kisan’ Call Center, and will answer queries in local languages. It should be said that it’s an appreciative effort by the government. The Call Centers

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Call Center In India expected to blossom further A year ago Daksh had 3,500 people on its rolls and a target of touching 5,000 by 2005, Wipro Spectramind, the country's largest independent BPO company, has hired over 3,500 people in the last eight months and it now has around 8,500 people on its rolls. These are just a few examples of a dizzy increase in the Call Centers in India. Call Centers

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Call Centers in India high on quality Call Centers in India have always delivered quality and 100% customer satisfaction. Many multinational clients have given their testimonials on the quality of service delivered in the Call Centers in India. The Reports published in UK by some cheap sources about the lack of quality in the Call Centers In India are totally rubbish. Because the politicians and

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Brits are loosing their nerves over the jobs going to Call Centers in India The Brits are starting to lose it, both their minds and their jobs as well. When all their other attempts failed they have now resorted to trash talking. Out of nowhere they have published the findings from a survey, which says that Call Centers in India provide below par customer service. And it is not surprising that a

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Call Center India workers could have a salary hike soon This piece of news is going to have the Call Center India workers going head over heels. Thanks to the initiative by the British Trade Union, workers at Call Center India could have an increase in their salaries. Not only that, this initiative will also try and improve the Call Center workers’ health and safety conditions. It will make

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Life takes a twist in Call Centers India has changed, Indian youths have changed, and their outlook has changed. Indian youths working in Call Centers in India are becoming more and more Americanized day by day. After working for a while in the Call Centers, they start to think and live like the Americans as well. They work hard the whole week, and party hard too. By working in Call Centers,

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UK feeling the pinch of Call Center jobs going to India Why should the Call Center jobs, which are rightfully ours, should move to India? Is the question every unemployed youth in the UK wants an answer for. Workers in a state called Merseyside in the UK are especially bugged with this trend. They have been trying to stem the flow of Call Center jobs to India. Merseyside is a major hub for

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Another company is shedding some flab, to Outsource Call Center functions Nowadays shedding some flab and cutting off some dead wood has become mandatory for companies looking to save some money. EarthLink Inc has announced that it will cut 1,300 jobs and will also start to Outsource the work of some of its Call Center functions. It has planned to shut down many of its Call Centers. The

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Reliance all set to open a Call Center in India, Gujarat Another Call Center is to be opened up in India, but this time, its by a domestic giant, Reliance group. Reliance Infocom, the convergence arm of the Reliance group, is set to open its first Call Center in India and that too in Gujarat, the capital of Ahemdabad, at an investment of around Rs.30 crore. The company, which has already forayed

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UK to Play James Bond: To probe outsourcing job losses to India There is full-blown outrage in U.K. over outsourcing. Worker unions are on a nation wide protest and are resorting to strikes over job losses in outsourcing to India. Now HSBC Holdings Plc, BT Group Plc, Aviva Plc and all the other companies who have gone in for outsourcing in order to cut costs are going to face a probe by U.K.

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Thriving call centers and all set for more Call centers are the latest fad to hit the Indian scene. Every multinational is opening its call center in India. It's so amazing that within a small period of time, hundreds of call centers have opened up in India, some big and some small. Just to list down some of the call centers. There is Convergys, Msource, Exl, Daksh, WNS, 24/7, VCustomer etc to

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U.K. bank to outsource up to 5,000 jobs overseas This is surely a golden period for India, for great opportunities are coming India's way. After the corporates, now even the banks are jumping into the wagon of outsourcing. The recent announcement by Barcalays, a U.K. based bank is sure to bring smiles to India. Barclays will move at least 500--and possibly up to 5,000--call center jobs out of

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Accenture to double India outsourcing staff to 10,000 Recruitment is on full-throttle by multinational firms. Accenture Ltd. announced Wednesday that it is more than doubling its staff in India to 10,000 in December. The company, based in Bermuda, currently employs 4,300 professionals in India for services such as consulting, system integration and business process outsourcing (BPO) for

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Concerto plans to open call center in India Some companies are shifting back from India and some newly opening. One of those firms which is planning to open a call center in India is Concerto. The US-based Concerto Software has firmed up plans to set up its call center services which will be used as a global help desk in India with 70 people in February to provide high-end support to worldwide

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Call centers in India to have a tough time People have starting to register themselves in the 'Do not call' list. And this in turn is giving the call center workers a hard time. Restrictions have made the consumers happier, but surprisingly the call centers workers are adjusting better to the situation than anticipated. Some of the consumers say that after registering the calls from the call

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Lavish spread of call centers in India Lately there have been lots of call centers brewing up in India. Many multinationals have opened up their call centers to serve their worldwide clients. One of the reasons why call centers have been opened in India by multinationals is, India is a low-cost destination, where one can easily find cheap labor. Another reason for India being favored is its huge

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Dell Affirms Commitment to its call centers in India As everybody is aware, Dell did open its call centers in India to serve its clients in the U.S. But recent complaints about customer service calls, has forced Dell Computer in bringing some of its overseas business customer service back to the U.S., but it stressed that it remains committed to its call centers in India. 'Dell would be moving

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Call centers are changing identities Call center executives are told to watch endless episodes of ‘Friends’, ‘Ally Mcbeal’, and what not, so that they could mimic an acceptable American accent. Call centers are in fact changing complete identities of the executives. Once on the phone, Mohan becomes ‘Mac’, Sameer becomes ‘Sam’ and ‘Savitri’ becomes ‘Sally’ and so on. They are told to adopt

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India plans call center for farmers It might seem a bit funny, but it’s true. The Indian government is planning a call center, for guess whom, ‘ Indian farmers’. This is keeping in mind that it will help them obtain all the relevant information, Agriculture Minister Rajnath Singh said on Monday. ‘ A call center scheme is pretty much on for the farmers, where in they will be able to get all the

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Indian outsourcing draws telephonic backlash First it were protests, then ‘hate mails’ and now bugged up workers are using the telephone to vent out their anger over the transfer of jobs to low-cost destinations such as India. Some of them had already started receiving abusive e-mails on outsourcing posted on their websites, but now it has spilled onto telephones. As a result the call-center

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US Firms continue outsourcing despite protests. Although there are lots of protests against outsourcing, a huge percentage of fortune 500 companies still continue to outsource their operations overseas. Countries like India offer cheap and steady labor workforce, which helps companies to save up to around 70% of costs, according to US analysts. For example take the case of financial companies.

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Call Centers in India The big boom in outsourcing has tremendously boosted the Indian Economy. More and more multinationals are making their way towards India in an effort to reduce costs. Although on one hand it has increased the opportunity for employment In India by almost ten fold, the populace in the west is crying foul. The constant flow of work to India is giving rise to unemployment in

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Philippines' booming call-center business India is Philippines' chief competitor in attracting call-center business. However the government of Philippines is of the view that the country has advantages on many fronts. Cultural affinity with the United States being the first advantage the second advantage is that labor in Philippines is relatively cheap and is equipped with modern

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India an electronic housekeeper of the world: Birla DUBAI : Strides made in the information technology sector has enabled India to emerge as the world's "electronic housekeeper" and good economic performance has put the nation firmly on the path of growth, the doyen of Indian industry K K Birla has said. "We have become the electronic housekeeper of the world and with call centres moving to

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Veritas to double R&D in India PUNE: Veritas Software Corporation plans to increase its R&D investment in India by more than 50 percent over the next year. The company has also established a tech support center and call center support operations in Pune. Veritas Software executive VP of products and operations Mark Bregmen, who was in Pune for the Inventor and Awards, said that the company had

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Aviva to move 2,350 UK jobs to India LONDON: Britain's biggest insurer, Aviva Plc, has revealed it would move about 2,350 UK jobs to India, the latest move by the UK's financial services industry to export jobs to low-cost countries. Aviva said it would shift about 350 UK call-center jobs and 2,000 in processing, administration and information technology. It added it would consider hiring

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Dell Shows How Not to Offshore The widely-publicized decision by computer giant Dell to repatriate its corporate customer tech support from India to the US may be a textbook example of how not to apply offshoring as a management strategy. CNN.com, citing an Associated Press story reported Tuesday. Nov.25 that corporate owners of Dell's OptiFlex desktops and Latitude laptops will no longer be

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Dell to bring some jobs back home AUSTIN -- In a surprising about-face, Dell is returning some technical-support jobs from India to the United States. The new U.S. employees will provide phone-based tech support for business customers. Dell employees in India have been answering some of those calls. Calls from individual customers will still be routed to call centers in India. "We felt a

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Dell Computers To Pull Plug On India Call Center FORT WORTH, Texas -- Texas based Dell Computers says it will no longer send technical support calls to India. Like many U.S. companies, Dell set up customer call centers in India to save money with lower wages. But, U.S. customers say it's too hard to communicate with the Indian operators due to their heavy accents and scripted answers. A

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Dell reroutes tech support out of India AUSTIN, Texas, Nov. 24 (UPI) -- Dell has rerouted corporate technical support from its center in India to facilities in the United states because of customer complaints. The Austin, Texas, computer maker said technical support for the Optiplex desktop and Latitude notebook computers will now be handled at facilities in Texas, Idaho and Tennessee. "It's

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Sleepy City Has High Hopes, Dreaming of High Tech CHANDIGARH, India — Thirty years after a "green revolution" turned the plains around this small city into India's breadbasket, a cadre of ambitious government officials, pricey consultants and local high technology entrepreneurs is trying to accomplish something almost as ambitious — transforming this sleepy farm state capital into the "

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More U.S. jobs, especially in Call Centers, headed for India BANGALORE, India - On a dirt road leading away from Bangalore, thousands of India's 20-something technology graduates stream at dusk toward the future - past construction sites, around puddles, in faded blue buses and white SUVs - until they reach four silver towers that rise high into the bug-filled sky. Here, they enter the realm of

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Attrition Rate : Wake Up 'Call' For Call Centers At the CNBC-TV18 Industry Vector Series meet on Friday, industry leaders, consultants and independent experts came together to discuss topical issues key to the BPO/ITeS Sector. Among several points on the agenda, BPO conglomerates focused in particular on the attrition rate in the BPO segment. The general consensus was that attrition can be

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India at outsourcing revolution’s core Businesses may move from U.S., but they sound American IT’S THE MIDNIGHT voice and accent training class at the Wipro Call Center in New Delhi, India. Sounding like the customers is a critical skill at Wipro. The Indian IT services giant — traded on the NYSE — fields a small army of operators processing calls for customers like Dell, Lehman Brothers

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About call centers in India Call centers in India are on upsurge as US and European market is constantly seeking economical services in their drive to reduce cost of operating their business. This has opened fortunes for service vendors who have tapped the burgeoning contact center from west especially USA. Outsourcing to India registered almost 60% jump in the last fiscal. Since professionals

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Call-center jobs records phenomenal growth, reveals Monster A report issued by Monster – the recruitment giant from Massachusetts clearly indicates the growth of the call-center jobs around and the seekers motivation to land up on such a job. The category of call center jobs posting in the Minneapolis terrain was the highest with 22% pushing aside sales related jobs (16%). In the top resume

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Inspiring growth for Indian call center segment A towering growth is registered in spending on call-center in US – where approximately 118% growth is posted between 1998 and now. The sublime growth in call-centers in India is the direct result of the parallel growth in the US corporate market. As the Indian call-center market continues to provide economical framework – more and more US

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Call centers in Europe emphasizing over soft skill training There is no dearth over the fact that India will remain as prime market for global call centers. With majority of business coming from UK and the US – India will command over majority of contact-center operations for global clientele. But as the requirements are growing up so does the technology. More and call centers in India are

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Indian call-centers on high growth The rising growth of the call centers in India is part of the lucrative offshore migration by the US corporate sector. NASSCOM the nodal body of software and services companies in India has touted the industry to be worth $142 billion by 2008 denoting the existing market status. Call-centers in India under the current service spectrum are amongst the cheapest

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Specialized service sector blossoms in India India has been rated top-most destination for outsourcing business by the business magazine Forbes. The Indian prospect in outsourcing is largely supported by the growth of call centers mushrooming as in fresh monsoons. Several major corporate players have found cost-effective outsourcing market in India and they have pounced on the opportunity like

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Ruling GOP setup call-center in India for fund raising Surprising but real – GOP - the Grand Old Party (Republican) has setup a call-center in India to raise money for the party and President Bush. Business Standard – the Indian newspaper has reported that the Republican Party has made the move keeping in view the 2004 general election. The call-center in India would try raising funds for the

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In India call-center job carries great profile India has been surfaced as the hottest destination to place call center and related jobs, such as technical support and claims processing over a period of time. With costs running less than 50% of what they do in the United States and Europe, India has sprouted a call-center work force of about 150,000 people. But there is a mass difference in the

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3.3-million white-collar jobs moves overseas in 15 years The offshore phenomenon is catching on the fever as more and more corporate biggies are actually looking to go offshore for business development techniques. The call center industry in India has a great to role to play in it. Research firm Gartner suggests it costs half as much to operate a call center in India than in US. By 2018,

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Ocean Connect ropes Scottish instructor for better services Until yesterday I only knew that India offers talented, academically vibrant teachers to UK. UK imports a huge pool of capable teachers from India. But guess what the news here! A team of teachers (though retired) from Scotland has been flown to India. The purpose? The group of teachers will hone the skills of the professionals working

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Ocean Connect ropes Scottish instructor for better services Till yesterday I only knew that India offers talented, academically vibrant teachers to UK. UK imports a huge pool of capable teachers from India. But guess what the news here! A team of teachers (though retired) from Scotland has been flown to India. The purpose? The group of teachers will hone the skills of the professionals working

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US & UK amounts to major call center trade in India There is an outraging debate over last few months - whether outsourcing business services be going offshore (freely) or a ban be imposed on it. The debate has been the center of argument amongst employees in Europe & US, which are majorly outsourcing their back-office operations to India and such countries. While the issue remains under

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Indian Call Centers have majority of US clients US trade pundits are discovering the huge pool of skilled talent available in India a cheap way of cutting costs through outsourcing research and other procedures. This is directly proportionate to the rise of the call-centers in India. With the rapid expansion of business seekers coming to India for cost-effective (quality driven at the same

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Calls preferred than mail: Pitney Bowes The growth of Call-centers in India is parallel to the choice making of the modes of communication. Connecticut based Pitney Bowes – a company into marketing research and activities – indicates that phone calling is preferred manner of communication rather than e-mail. In a survey it was found that 82% of the people would prefer calling a company for

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Health hazards for call center professionals There is a whole bandwagon of multinational corps establishing in India especially for Call-Center operations. From GE Capitals arrival in 1997 till date, numerous corporate firms have started their Call-centers in India. These include Microsoft, DELL, Oracle to name just a few. While there is a whole conglomerate of MNC evolving in India the

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The Call Center Service Sector in India The impetus of India and China as the major corporate power emerging in South Pacific region is talking itself from the facts. Especially for the outsourcing sector, India and China are the most favored destinations. But purposely on different grounds. While China is the powerhouse outsourcing of production, India is mastering the outsourcing service

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Call center in India on booty hill The Call Center Industry in India is in the best position to cater the needs of international companies looking to shift their Call Center operations. While the US workforces are protesting against these shifts, Indian is continuously making an upward trend in this context. This is because of the benefits that Indian Call Center industry provides to its

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Call centers coping with attrition There is no great surprise left over the fact that India offers outsourcing services job at a very rock-bottom cost. Many corporate firms from the US as well Europe are heading India for call center operations – as Indian contact centers can be instituted for a far lower cost. But the impetus is not merely for cost but also quality advantage that India holds

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Indian Call Center offers extensive services Stability in Call Centers or any business can only be predicted under present circumstances viz., economy, growth rate, employment switchover etc. Discussing the presence of Call Centers in India it can be said that there is virtual need for the corporate firms to outsource their back-office operations to find more time for the prospective growth of

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More growth for Call Centers in India A case study by US, Florid based Ocwen Financial Corporation, reveals massive exodus of high-level corporate (understood to be white collared jobs) jobs from US to India. India has recently emerged as a most favored destination for outsourcing call center and other relative jobs. This affirms the blossoming of call center industry in India as several giant

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US Jobs to India: Courtesy Call Centers Ever wondered how the white collared jobs from US are shifting to India! There are several firms from US who have more employees in India than locally. Florida based Ocwen Financial Corporation is employing more manpower in Bangalore (India) than its headquarters in West Palm Beach. The emergence of Call Centers in India is a concrete evidence to

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Indian Call Center has an edge above others If anybody asks me - why India is a preferred destination for call center operations – then there is more than one good reason for its justification. The fact is in no hiding that call centers in India are thriving to new heights day-by-day. News deals, agreements, signings, pacts are becoming news for the Indian corporate economy and the media now

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Imperative growth for Indian Call Centers The call center services sector had grown drastically during the last decade in US and Europe. Fixing deals through telephones stuck as the cheapest way to covert conversations into business at a rock bottom cost. In the same league Call Centers in India emerged itself to offer call center services at a marginal cost – than what it takes in US. The

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Philippine Call Center bought by Hinduja Group The Indian Call Centers has able to provide quality assured services – making it a force to be reckoned in the international arena. More and more western firms are looking to outsource business from India just to bring down the cost. While call centers in India are on an upsurge several buying and selling of the firms is plying as well. Call centers

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IGate acquires Call Center stakes in an Indian firm Pittsburgh based IGate Global Solutions Limited has announced the acquirement of 51% stake in Quintant Services Limited, a call center service providing firm from Bangalore. The deal pegged at $ 18.8 million would enable IGate Global to add to its capacity to provide call center and software services to several of its clients. The deal marks

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